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Every piece of jewelry from Seraphia is handcrafted with care and intention. We use high-quality materials, timeless designs, and local craftsmanship to create pieces that reflect individuality and elegance. No two pieces are exactly the same — because you deserve something as unique as you.

Absolutely. Whether it's a birthday, anniversary, or just because, our pieces make thoughtful and cherished gifts. You can also include a custom message, and we offer elegant packaging to complete the experience.

We primarily use brass, stainless steel, gold-plated and silver-plated metals, along with pearls, gemstones, and enamel. All materials are chosen for durability, comfort, and beauty. Each product listing details the specific materials used.

To keep your jewelry looking its best, store it in a dry place, avoid contact with water, perfume, or harsh chemicals, and clean it gently with a soft cloth. We also include care instructions with every order to guide you.

Yes, we offer a 7-day return or exchange policy for unworn and unused items. Just ensure the product is in its original packaging. For custom-made or personalized pieces, returns are not applicable. See our Returns Policy page for more details.

Yes, we love creating pieces that tell your story. You can request name pendants, initials, birthstones, or custom designs. Just get in touch with us, and we’ll work together to create something meaningful for you or a loved one.

Once your order is shipped, you’ll receive an email with a tracking number. You can use it to monitor the delivery status. If you need help, feel free to contact our support team at any time.

Yes, we offer nationwide shipping across Bangladesh. From Dhaka to Chittagong and beyond — Seraphia reaches you wherever you are. Delivery usually takes 2-5 working days depending on your location.

Join our newsletter or follow us on Instagram and Facebook to get updates on new launches, limited collections, and exclusive offers. Our community always gets the first look at what’s new.

We’re here for you. If you have a question not listed here or need help with your order, reach out via our contact page or message us on social media. Our team is always ready to assist you with care.